We Put Patients First
"Patient First: It’s About Time" was developed in 2002 to help us meet the needs of our patients. The Patient First program consists of seven behaviors designed to ensure that:

Patients are included in decisions about their treatment
Staff has addressed their patents emotional and spiritual needs
Prompt response to concerns and complaints
Staff is sensitive to the inconvenience of hospitalization
Wait times for tests and treatments are addressed
Nurses keep patients informed

The seven behaviors of "Patient First: It’s About Time" are:

Make the Time: After each interaction, ask, "Is there anything else I can do for you? I have the time."
Take the Time: Introduce yourself and your role. Welcome new patients or guests to your area.
Plan the Time: Tell your guests what to expect. On nursing units, conduct walking rounds and use the Patient Communication Boards.
Explain the Time: Explain what you’re doing and why. Keep your guests informed.
Account for the Time: Reduce delays. If unavoidable, apologize and provide service recovery.
Pick the Time and Place: Practice confidentiality. Keep private conversations private.
Take the Time to Say Goodbye or Goodnight: Create a happy ending, and a positive lasting impression.

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